She came back 10 minutes later with our water and to tell us she was going on her break. (we were afraid we may never see her again) She took our order and then wandered off towards the bar. She took our drink order and we told her we also wanted to order our food. After another 5 minutes a server slowly wandered up to our table. I finally went up to the reception desk and asked if we could see a server. the other end of the restaurant the entire time. I noticed four servers standing together talking at. We then waited for over 10 minutes without any service - not even water. The Restaurant was not very busy and we were seated immediately. Went to Rock & Brews at about 11:30 for lunch with friends. Suggestion: Designate a server to take orders or install a self-service order kiosk.Īlso would be helpful to follow the casino's lead and prioritize diamond members. We decided to leave in disgust and conclude that this is an example of poor management inconsiderate of the customers' time and effort standing in line. He does nothing to address our frustration and long wait times. Eddie, the 'do nothing' shift manager repeated walks by us and quips 'I'll get someone to take your orders'. Today, we waited patiently and finally arrive at the front of the line only to be ignored by many servers for another 20 minutes. to flag down a server who will likely ignore you and the wait can be up to 20 minutes just to place an order that would only likely take one minute to process a receipt. Bartenders double duty and usually avoid this part of their job. There is no numbering system and no one designated to take orders. Rock and Brews has their customers stand in line at the corner of their bar for orders to go.

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